Frequently Asked Questions

Where are you located? 
We are located at El Camino Road, Sto. Nino Subd. Meycauayan City, Bulacan (we are searchable sa Waze and Google Maps)

What is your operating hours?
We are open from Mondays to Saturdays 9am to 5pm

What is your contact number?
Our contact number is 0908-8912612

What is your email address?
Our email address is ninjavanmeycauayan@gmail.com

How much magpadala sa Luzon province? 
P150 via Ninja Pouch

How much magpadala sa Visayas and Mindanao province? 
P150 via Ninja Pouch

Gaano katagal ang delivery? 
3 to 5 Days within Metro Manila and Bulacan, 7 Days onwards for the rest of the country

What is unliweight? 
Unliweight is applicable only to Ninja Pouch, no weight limit as long as it fits to Ninja Pouch

Do you offer pick-up? 
Yes we do offer pick-up for Ninja Pouches only. Own packaging parcels can only be transacted in our store.

How much is the pick-up fee? 
Pick-up fee for Ninja Pouches is free every Monday and Thursday from 12nn to 4pm only

How many parcels can I ship?
Unlimited.

Do you accept Own Packaging?
Yes we do.

How many kilos do you accept?
As of now, we can only accept maximum of 10 kilo parcel on own packaging.

Do you accept bulky items?
Yes we do.

What is the maximum dimension do you accept?
Dimension should not exceed 100 cm in any dimension (length, width or height) and should not exceed 10 kilos in Final Weight.

What is Final Weight?
Dimension or Parcel weight whichever is higher will be the Final Weight.

Do you have COD? 
Yes we do.

How much is COD Fee? 
P25 or 2.7% of the amount to be collected whichever is higher

How much is the insurance cost? 
1.12% of the declared value ng parcel

Is insurance required?
Yes it is required. It aims to protect your parcel from unexpected circumstances

Do I need to package my parcel before handing it to you?
Yes you need to package properly your parcel before handing it over to us. It is the sole responsibility of the shipper to make sure that his or her package is properly package and sealed.

What is the proper guidelines in packaging my parcel?
You may check the packaging guidelines by clicking this link

What are the list of prohibited items?
You may check the list of prohibited items by clicking this link

How can I know if the location is serviceable or not?
You may check the delivery coverage of Ninja Van by clicking this link

Is Ninja Pouch Free?
Yes libre lang po ang Ninja Pouch, you may get one at our store.

Where can I track my package?
You can track your Ninja Van package by clicking this link

I have a question!
If you have additional questions that is not included in this page, feel free to message us at ninjavanmeycauayan@gmail.com